Job Title: Field Service Technician
Location: Norcross, Georgia
Position Overview:
We are looking for a dedicated and flexible Technician to join our team in Norcross, Georgia. In this role, you will work in a small, dynamic team, providing both remote and onsite support for our automation systems. This role is customer-oriented and project-driven, requiring excellent communication skills and adaptability to meet specific client needs.
Responsibilities:
- Prepare machines for factory acceptance testing (FAT)
- Prepare machines for shipping and ensure all components are securely packed.
- Assemble and set up automation lines for customers.
- Perform test runs on machines to ensure proper functionality and quality.
- Provide remote support for machines in the field.
- Offer phone/email support to customers throughout the US.
- Provide feedback to the R&D department to improve product development.
- Develop and compose user manuals and step-by-step maintenance procedures.
- Provide onsite technical support during machine installation and setup.
- Install equipment at customer facilities.
- Conduct machine training for customers to ensure proper usage and maintenance.
- Perform routine and emergency maintenance on machines in the field.
Preferred Qualifications:
- Strong knowledge of automation and electrical engineering principles.
- Proficient in software tools like MS Office; experience with AutoCAD is a plus.
- Hands-on technical approach and willingness to work directly with technology.
- Eagerness to continuously learn, improve skills, and stay updated with industry trends.
- Strong analytical skills to troubleshoot and resolve technical issues.
- Excellent interpersonal and communication skills, with a focus on customer service.
- Willingness to travel up to 50% within the US (and internationally, when required).
- Must be able to obtain a passport for international travel.
- Ability to work independently in a fast-paced, international environment.
- Must be eligible to work in the US without sponsorship.